Ideas to reality

The creation of a unique rug can be an exciting journey which always starts with an idea.

Turning that idea into reality will involve a company that knows the easiest way to success.

Let us help you along the journey with our expertise that has been built up over many years.

Whether an experienced designer, procurement manager or first-time buyer, our objective professional advice, will be the same.

It starts with a contact either by phone or email to establish whether we can help. To understand the brief we will need to know the scale, budget, timelines and complexity of the design.

If you feel we can help, we would recommend meeting, either at our factory or on-site to move to an initial design stage, selecting a colour palette, and giving a range of options that would be suitable for our production methods and capacity.

Design, colours, size and delivery time can now be finalised to enable us to give more precise details of cost and options.

Inevitably there will be small changes, and attention to logistics and access will be addressed.

All agreed, an order placed, and now look forward to the new piece of art to find it’s a new home.

Care and Cleaning


A handmade rug can be cleaned regularly and should last a lifetime. We recommend treating everyday stains and spillages by dabbing, not rubbing the area using a solution of soft soap in warm water if required. Accidents do happen and if you experience a serious spillage we strongly advise you to contact a professional rug cleaner who will have the right products and experience.

Fluff and Vacuuming

New rugs can shed a bit of fluff, which is created from excess fibres that were not properly incorporated into the yarn during spinning. This is normal and is not a sign that your rug is poor quality. It is best to vacuum a rug often at first until the fluffing ceases. If you are able to control the power of your vacuum cleaner, ensure that it is at a medium setting. Do not use a cleaner head with teeth as this will damage the rug.


Yarn prepared by hand is not completely uniform in colour or thickness. When this yarn is dyed it does not take the colour evenly, and these inconsistencies produce a subtle stripe effect in the finished rug, called ‘abrash’. This is a desirable feature of handmade rugs, imparting them with life and character. Rugs made without abrash appear flat and look machine-made.


Rugalia uses only the best dyes that offer the most resistance to fading. Over time, any material left in strong sunlight will fade. Traditionally, the best way to mitigate this effect is to turn a rug from time to time so that at least any fading is even.

Loose Threads

If a thread becomes loose in your rug, do not pull it, but carefully cut it with sharp scissors. This will not damage the rug.

Moths and Moisture

Moths and their larvae can cause extensive damage to wool rugs.
Moths are especially attracted to places such as the areas under furniture or where they would be relatively undisturbed.
Frequent vacuuming, handling and moving your rugs will prevent this, if not you can spray every six months with a moth spray, carefully following label instructions

Pile Recovery

In areas where the pile has been indented or crushed by heavy furniture, simply brush with a soft brush and the pile will return over time.

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